Terms & Conditions

Last Updated: 20/07/2026

Introduction

Welcome to DAKSHATA RETAIL PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, and services available through our online store, including clothing, fashion apparel, accessories, and related products for men, women, and children.

By accessing, browsing, creating an account, or placing an order through our website, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By accessing or using our website, creating an account, or placing an order, you confirm that:

  • You have read, understood, and agreed to these Terms & Conditions.

  • You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

  • You have the legal authority and capacity to enter into binding agreements.

  • You agree to comply with all applicable laws and regulations.

If you do not agree with these Terms, you must not use our website or services.

2. Website Usage

You agree that you will not:

  • Use our website for unlawful, fraudulent, or unauthorized purposes.

  • Copy, reproduce, modify, distribute, or commercially exploit website content without our written permission.

  • Attempt unauthorized access to our systems, servers, or website functionality.

  • Upload viruses, malware, or harmful software.

  • Use automated tools, bots, or scripts to collect website information without authorization.

  • Perform any activity that may disrupt website operations or negatively impact other users.

We reserve the right to restrict, suspend, or terminate access to users who violate these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and other details displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on device screens and display settings.

  • Minor differences in fabric texture, stitching, embroidery, prints, or finishing may occur.

  • Product measurements may vary slightly due to manufacturing processes.

  • Prices, availability, offers, and specifications may change without prior notice.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

4. Orders and Payments

By placing an order through our website, you confirm that:

  • All information provided by you is accurate and complete.

  • You are authorized to use the selected payment method.

  • The purchase is made for lawful and personal purposes.

We reserve the right to:

  • Cancel or reject orders due to pricing errors, stock availability issues, payment failures, or suspected fraudulent activities.

  • Verify customer details before processing orders.

  • Limit quantities of products purchased where required.

Orders will be processed only after successful payment confirmation.

5. Shipping and Delivery

We aim to process and deliver your orders within the estimated timelines mentioned in our Shipping Policy.

However:

  • Delivery timelines are estimates and are not guaranteed.

  • Delays may occur due to courier issues, weather conditions, public holidays, government restrictions, transportation delays, or circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

We are not responsible for delivery delays caused by incorrect addresses, incomplete information, or customer unavailability.

6. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our Refund & Returns Policy.

Customers are advised to review the Refund & Returns Policy before placing an order.

7. Product Quality and Care

We take reasonable care to provide quality clothing and fashion products.

To maintain product quality:

  • Follow the care instructions provided with the product.

  • Wash and maintain garments according to recommended guidelines.

  • Natural variations in fabric texture, color, prints, embroidery, or finishing are not considered defects.

8. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You are responsible for all activities performed through your account.

  • You must notify us immediately if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts involved in fraudulent activities, misuse, or violation of these Terms.

9. Limitation of Liability

To the maximum extent permitted under applicable laws, DAKSHATA RETAIL PRIVATE LIMITED shall not be responsible for:

  • Delays caused by courier partners or external circumstances.

  • Losses caused due to incorrect information provided by customers.

  • Indirect, incidental, consequential, or special damages.

  • Loss of business opportunities, profits, revenue, or data.

  • Damage caused due to improper usage, washing, or handling of products after delivery.

Our maximum liability shall not exceed the amount paid by the customer for the relevant product.

10. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for:

  • Third-party website content.

  • Their privacy practices.

  • Their products or services.

  • Transactions conducted through external websites.

Users access third-party websites at their own risk.

11. Intellectual Property Rights

All content available on our website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Videos

  • Website design

  • Text

  • Software

is the intellectual property of DAKSHATA RETAIL PRIVATE LIMITED or respective licensors and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, modification, or distribution of website content is strictly prohibited.

12. Indemnification

You agree to indemnify and hold harmless DAKSHATA RETAIL PRIVATE LIMITED, its directors, employees, affiliates, partners, and service providers from any claims, losses, liabilities, damages, expenses, or costs arising from:

  • Your misuse of the website.

  • Violation of these Terms & Conditions.

  • Violation of applicable laws.

  • Infringement of third-party rights.

13. Force Majeure

We shall not be responsible for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • Government actions

  • Strikes

  • Pandemics

  • Transportation disruptions

  • Internet failures

  • Power outages

  • Supply chain interruptions

Our obligations will resume as soon as reasonably possible after such events are resolved.

14. Termination

We reserve the right to suspend, restrict, or terminate access to our website or services without prior notice if:

  • You violate these Terms.

  • Fraudulent or suspicious activities are detected.

  • Your actions negatively affect our business, customers, or systems.

  • Required by applicable laws or regulations.

Termination will not affect rights and obligations that existed before termination.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed and interpreted according to the laws of India.

Any disputes arising from these Terms, website usage, products, services, or transactions shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be published on this page along with the revised Last Updated date.

Your continued use of our website after such updates indicates your acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

DAKSHATA RETAIL PRIVATE LIMITED

Email: info@dakshataretail.com

Phone: +91 9949820068

Address:

3rd Floor, H.No. 7-1-58, Flat No. 302, Surekha Chambers, Ameerpet Road, D.K. Road, Lalani & Company, Ameerpet, Hyderabad, Telangana – 500016, India.