Refund & Returns Policy

Last Updated: 20/07/2026

Thank you for shopping with DAKSHATA RETAIL PRIVATE LIMITED. We strive to provide quality clothing and fashion products for men, women, and children while ensuring a hassle-free shopping experience. Please read this Refund & Returns Policy carefully to understand our procedures for returns, exchanges, refunds, and order cancellations.

1. Return Eligibility

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • You receive an incorrect product, size, color, or item different from what you ordered.

  • You notify us within 7 days of receiving your order.

  • You provide clear photographs and, where possible, an unboxing video to help us verify the issue.

b. Size Exchange

If the clothing item does not fit as expected, you may request a size exchange within 7 days of delivery, subject to the following conditions:

  • The requested size is available in stock.

  • The product is unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging remain intact.

c. Non-Returnable Products

The following items are not eligible for return or refund:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Items returned without original tags, labels, packaging, or accessories.

  • Innerwear, socks, face masks, or other hygiene-sensitive products unless received damaged or defective.

  • Gift cards, promotional items, or complimentary products.

  • Clearance, final sale, or products specifically marked as Non-Returnable on the product page.

2. Return Conditions

To qualify for a return or exchange:

  • The product must be unused and unworn.

  • Original tags and labels must remain attached.

  • The item must be returned in its original packaging.

  • All accessories, invoices, and complimentary items received with the order must be included.

  • The product must be free from stains, perfume, deodorant marks, makeup, pet hair, or any signs of usage.

Products that do not pass our quality inspection may not be eligible for a refund or exchange.

3. How to Initiate a Return

To request a return or exchange:

  1. Contact our customer support team via email or through our website.

  2. Provide the following details:

    • Order Number

    • Customer Name

    • Reason for Return

    • Supporting photographs or videos (if applicable)

Our support team will review your request within 24–48 business hours.

If your request is approved:

  • We may arrange a pickup where the service is available, or

  • Request you to ship the product to our designated return address.

Once the returned product is received and successfully inspected, we will proceed with the refund or exchange.

4. Refund Policy

After receiving and inspecting the returned item, eligible refunds will be processed to the original payment method used during purchase.

Estimated Refund Timeline

  • UPI / Net Banking: 3–5 Business Days

  • Credit / Debit Cards: Depending on your bank’s processing time

  • Other Online Payments: 3–7 Business Days

Shipping charges are generally non-refundable unless:

  • An incorrect product was delivered.

  • The product was damaged or defective due to our error.

5. Exchange Policy

We offer exchanges in the following situations:

  • Incorrect size received.

  • Damaged or defective product.

  • Wrong item delivered.

All exchanges are subject to product availability.

If the requested replacement is unavailable, you may choose:

  • A full refund (where applicable), or

  • Another available product, with any applicable price difference adjusted accordingly.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is not possible. However, you may request a return after delivery if the product qualifies under this policy.

Approved cancellations made before shipment will be refunded in full to the original payment method.

7. Return Shipping Charges

If the return is due to:

  • A damaged product,

  • A defective product, or

  • An incorrect item delivered by us,

we will bear the return shipping cost.

For returns due to personal preference, incorrect size selection (where pickup is unavailable), or any reason not caused by our error, the customer may be responsible for the return shipping charges.

8. Refund Exceptions

Refunds may not be approved if:

  • The returned product fails our quality inspection.

  • The item has been used, washed, altered, or damaged after delivery.

  • Original tags, packaging, or accessories are missing.

  • The return request is submitted after the eligible return period.

  • The product is marked as Non-Returnable on the product page.

9. Contact Us

If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us:

DAKSHATA RETAIL PRIVATE LIMITED

Email: info@dakshataretail.com

Phone: +91 9949820068

Address:

3rd Floor, H.No. 7-1-58, Flat No. 302, Surekha Chambers, Ameerpet Road, D.K. Road, Lalani & Company, Ameerpet, Hyderabad, Telangana – 500016, India.